We have a clear and detailed process for resolving your technical issue:
Use one of the communication channels to provide detailed information about your equipment issue:
- via messengers: Viber, WhatsApp, Telegram;
- feedback form on the website;
- website chat;
- by phone;
- by email.
Our Technical Support Service operates from 9:00 AM to 6:00 PM Eastern European Time (UTC/GMT +2) from Monday to Friday. If you contact us outside these hours, our team will respond as soon as the next business day begins. We ensure that no question goes unanswered.
Once we receive your request, our managers will create a dedicated technical support group chat for you. This chat will facilitate communication between you, our technical support specialists, managers, and instructors from our training center. This way, we can address your issue promptly.
Provide our technical support specialist with as much information as possible about the issue:
- A description of the malfunction or software error.
- The conditions under which the problem occurred and any actions that preceded the malfunction.
- A short video demonstrating how and under what conditions the issue manifests.
For faster issue resolution, please communicate with our specialists exclusively through the technical support chat.
Our technical support specialists will provide you with a detailed action plan to resolve the issue. All actions coordinated with our specialists in the dedicated technical support group chat do not affect warranty obligations. Follow all instructions carefully for a quick resolution of your equipment issue.
